Accessible learning for a diverse workforce at Princes Limited

Find out how Mind Tools helped Princes Limited create an accessible learning strategy for their employees, regardless of level or learning style.

Industry sector Food & Beverage
Solution Mind Tools
Princes Limited
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The challenge

Princes, one of Europe’s largest food and drink groups, has offices and processing facilities across Europe, as well as in Mauritius.


Its L&D team was looking for a solution that would help on the next steps of their learning strategy that would be accessible and suitable for their diverse workforce no matter their level or learning style. 

Jayne Owen, the company’s Head of Learning and Development, wanted to improve their predominantly classroom-led approach.

The solution

Jayne was looking for an L&D solution that would meet three key criteria:

  • A platform that is easy to access, navigate and use 
  • Well-curated content relevant to their business’ needs 

  • Available online and in a variety of formats, such as text and video 

This last requirement was especially important considering that a high percentage of the company’s employees were working with equipment –that in some cases didn’t have sound functionality, for example.  

Princes’ L&D team carefully researched cloud-based learning providers, but they had trouble finding a partner that could meet all their requirements. Time and again, they came across what appeared to be a promising solution, only to realize that its content was entirely in video format.

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At the last stages of the project they discovered Mind Tools for Business.

Jayne remembers feeling relieved after her first conversation with a Mind Tools sales manager:

It just really suited our learning culture at the time — it’s something that everybody will feel they can access, and it’s something that will be of use to most people.

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The results

Princes’ L&D team immediately went to work incorporating the Mind Tools for Business toolkit into their existing learning strategy.

They started with a learning campaign titled Mind Tools Tuesday, which was centered around a weekly co-branded, company-wide email campaign that focused on a particular theme, such as stress reduction, and provided links to toolkit content. Its success led to Manager Thursday. Upon the COVID-19 lockdown taking effect, “Daily Development” was born to encourage and facilitate regular remote learning. “Our Mind Tools usage shot through the roof,” Jayne remembers. 

They also integrated Mind Tools with Princes’ training curricula, which helped build awareness around the content that’s available and how employees could use the toolkit for their own self-directed learning. This integration alone led to a powerful boost in usage and engagement.

Jayne felt that she and her team had developed the learning culture at Princes when they saw their colleagues actively promoting the toolkit without their prompting.

For example, managers and their direct reports are incorporating Mind Tools learning into their annual performance review cycle. “That tells us that it’s very embedded [in our culture], and people like it,” Jayne says.

There are also examples from factories where the local senior management teams are doing their part in making sure the content is accessible to their people throughout the day. For example, they’ve printed articles to pass around to ensure everyone has the opportunity to further their learning and no one is left out. The L&D team is working to extend the reach of this platform further into our manufacturing facilities as feedback suggests there is an appetite. 

It’s more than a platform for us. I think it has become a real extension of our L&D approach, and one that is having an impact on the business.

One of Jayne’s favourite aspects of Mind Tools is having access to the expertise of a dedicated Client Partner.

They collaborates each month to share ideas, discuss how other organizations are using Mind Tools and brainstorm the best ways to integrate the toolkit into their development plans and strategy.

“She’ll help us challenge ourselves and think through how to get the best use out of the platform,” Jayne says. “I think that her clear industry expertise brings a lot of value to us.”

“I would describe Mind Tools as constantly changing and constantly innovative. There’s not been a time yet where the offering has stood still. I think the added extras that come with being part of that Emerald Works world have been real pleasant surprises for us. We’ve been able to access a lot more expertise and a lot more people with different skill sets than I think we ever imagined from just buying Mind Tools.” 

Client partner support