Underpinning career development at Virgin Money

Providing personalized L&D at every stage of a career journey.

Client Virgin Money
Industry sector Finance
Solution Mind Tools
Virgin Money
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The challenge

Virgin Money is a financial services business that does things differently.

After a period of rapid growth and reorganization the company needed to rethink its approach to employee development. The content and technical capability of its learning platform had to come up to speed with employee aspirations. 

Virgin Money wanted a modern and agile online learning solution. One with a personalized, tailored approach to development.

The new digital platform had to:

  • Flex and be able to evolve with business changes
  • Support employees across different roles and levels of responsibility

  • ‘Pull’ rather than ‘push’ learners

The content is a real smorgasbord of learning activities, which keeps the learner in a positive state of curiosity and eager to explore more.

The solution

We worked with Virgin Money to create Your Learning Lounge – a customized, branded version of our toolkit. Together, we mapped content around key Virgin Money touchpoints.

Customized sections speak directly to learners in lingo they recognise. 

  • Arrivals and Passport Modules support new employees through onboarding and induction. The section includes information on new starter events, e-learning modules and welcome videos.

  • ‘Everyone’s Better Off’ is Virgin Money’s company ethos. It’s about using expertise to have a positive impact on colleagues, customers, corporate partners, the company and community. Over 100 pieces of curated content support this behavioral and skills framework. 

  • Me in My Career showcases 20 ‘Day in the Life’ stories from people working in key roles across the organization. It has a ‘heat map’, where employees can identify their development needs for key roles, and quickly find content to address them.

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What we've achieved is an offering that allows people to truly take the lead in developing themselves, whether that's as a manager, or as a leader, and which helps people as they join us, and throughout their career journey.

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The results

Since launch in 2016, Your Learning Lounge has fast become the go-to destination for Virgin Money employees.

Proof points

  • 90% of employees have accessed the toolkit since launch
  • Over 20,000 individual resources viewed
  • Employees spend around four minutes per session