Your New Look Toolkit

Paint job? New rug? Wait, it’s the curtains?! Sometimes you can’t spot the design tweaks that freshen up a space right away.

Written by Emerald Works
Published 26 January 2021
Your New Look Toolkit
So, if you notice something new and improved about your toolkit, but can’t quite put your finger on it, let’s take a look together.

Insights from user testing

Over the last year, we’ve been busy asking toolkit users how we can improve their experience. Our research revealed room for improvement in some key areas.
For example, you told us the home page was a bit busy and had too many features. So much so, many of you weren’t scrolling down to reach recommended resources.
Some of you were also confused by different sections. Which should you click on? And when you did find an interesting resource, it was a little unclear how to bookmark, share or download it.
Finally, you told us our accessibility could be better, and wasn’t quite meeting some WCAG standards – especially on mobile devices.


Getting the re-design right

We had the headlines but we wanted all the goss. So, we researched some more – analyzing online feedback, conducting video interviews, and reviewing heat maps of people using the toolkit. That way, we could spot trends, behaviors and frustrations over a longer time.
With these insights, we briefed our team to come up with a range of design solutions. They produced options for users to compare, test and comment on. We then tweaked designs after further feedback. To give you an idea, we tested four fonts to find the easiest to read.
It was rinse and repeat until the final design got the thumbs-up.


Your new look toolkit

When you log on, you’ll see a new, streamlined home page. Rounded corners on images and a drop shadow make content easier on the eye – and easier to find.
We also made the search feature easier to spot with a more prominent ‘Tap to Search’ button. When you get your results, you’ll notice a fresh design there too. Now the option to filter content – by time to read or watch – is up top. (As users requested.)
Back on the homepage, we shuffled the layout to bring more content ‘above the fold.’ Now, columns of resources are neatly stacked to make them easier to explore.
There’s also a greater focus on Related Resources and fewer to choose from. This makes it easier for users to continue their learning and development journey.
Once you click into content, a ‘floating’ sidebar lets you Like, Comment and Share – including on Teams. You can also bookmark and download at any point. And new iconography makes it easier to enjoy and interact with resources.

Let’s get you sorted

Struggling to see these changes? Maybe some content isn’t opening for you? Or you’re getting an error page?
If so, you may have to clear your cookies. Web browsers like to cache or remember content so your preferred pages load as fast as possible. Which is great, unless a site is new and improved!
If you’re still having problems, email us at or give us a call on (+44) (0)20 7788 7978 and we'll get you sorted.

About the author

Emerald Works

Emerald Works

At Emerald Works, we’re committed to helping individuals and organizations around the world realize their full potential by using evidence-led learning solutions that work.

We work together to build learning cultures that empower people to bring about real change for real impact.

You may also be interested in…

Mind Tools for Business: with you every step of the way

Discover how to get the most out of Mind Tools for Business with top tips from Client Partner, Lara Kidd.

February 2021

Read More

5 ways to build passion in your workplace

When you love what you do, you don’t dread Mondays. You feel part of your team, easily slip into “the zone,” and know your work contributes to the good of the cause.

February 2021

Read More

Four Ways to Support Female Talent

The under-representation of women, particularly at senior strategic levels, is still an issue in many organizations today. Which means both women, and the companies they work for, are missing out.

February 2021

Read More