Podcast 122 - How do we contribute to the customer experience?

In a volatile, highly competitive business environment, organisations need to do more than just provide great customer service. They need to provide a great customer experience. But what exactly is CX and what does it mean for L&D?

Written by Ross Dickie
Published 20 November 2018
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Podcast 122 - How do we contribute to the customer experience?
This week on the Podcast, Ross Dickie is joined by Owen Ferguson and River Island's Mike Collins to discuss how L&D can contribute to the customer experience.

About the author

Ross Dickie

Ross Dickie

Learning Experience Designer
Ross has been working in L&D since 2015 and is a key member of the instructional design team at Emerald Works. Most of his time is dedicated to writing articles, scoping infographics and contributing to video projects.

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