Podcast 196 — Having savvy conversations

Conversations are at the heart of everything we do: whether it's dealing with customers, managing team members or influencing our leaders.

Written by Ross Garner
Published 26 May 2020
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Podcast 196 — Having savvy conversations

This week on The Good Practice Podcast, Sarah Harvey - author of Savvy Conversations - joins Ross Garner and Owen Ferguson to discuss how thinking purposefully about our approach to conversations can lead to better outcomes.

In this episode we discuss:

  • Sarah's tools for approaching a conversation

  • The difference between 'manipulation' and 'influence'

  • The impact that an increase in digital communication has had on our relationships

Find out more about Sarah, and the book, at: savvyconversations.co.uk

In What I Learned This Week, Ross recommended the Alt+D shortcut to quickly navigate to your browser window.

Sarah Harvey

Sarah Harvey

Author, 'Savvy Conversations'

Sarah is a skilled and highly qualified leadership coach, experienced business consultant and accomplished trainer, facilitator and mediator. Following an extensive career in HR, she established her own consultancy and coaching business in 2003 as well as serving 5 years on the Board of a Mental Health and Wellbeing organisation and serving 11 years volunteering for CIPD in two Branch Chair positions and as a member of the Membership and Professional Development Committee.
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Ross Garner

Ross Garner

Head of Learning Experience, Emerald Works

Ross has been working in L&D for seven years and he heads up the instructional design team at Emerald Works. In 2019 he completed a Masters in Digital Education and was named Learning Technologies’ Learning Designer of the Year. He is also one of the hosts of the GoodPractice Podcast.
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Owen Ferguson

Owen Ferguson

Product and Technology Director, Emerald Works

A self-confessed nerd, Owen is passionate about taking an evidence-led approach to developing digital products that solve real-world problems. He is also a regular on our weekly podcast.
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About the author

Ross Garner

Ross Garner

Head of Learning Experience
Ross has been working in L&D for seven years and he heads up the instructional design team at Emerald Works. In 2019 he completed a Masters in Digital Education and was named Learning Technologies’ Learning Designer of the Year. He is also one of the hosts of the Good Practice Podcast.

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