Podcast 211 — 'We regret to inform you...'

How does your organization come across to prospective candidates? Do you provide a good 'candidate experience'?

Written by Ross Dickie
Published 08 September 2020
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Podcast 211 — 'We regret to inform you...'

Before a job candidate ever submits an application or attends an interview, they will likely have several interactions with their prospective employer that shape how they feel about the organization.

Together, these touchpoints make up the 'candidate experience'.

This week on the Good Practice Podcast, Ross Dickie and Owen are joined by their Emerald Works colleague Esh Jugal, along with guest Matt Alder, host of the Recruiting Future podcast.

We discuss:

  • What we mean when we talk about 'candidate experience'
  • The similarities between candidate experience and customer experience
  • Examples of good and bad candidate experiences
  • How organizations can shape the candidate experience.

You can find the Recruiting Future podcast wherever you get your podcasts, or learn more at: https://recruitingfuture.com/

To discover 'The Laws of UX', and maybe even apply them to your candidate experience, head to: https://lawsofux.com/

The New Yorker article Ross Dickie mentioned was 'Lost in Translation: What the First Line of "The Stranger" should be': https://www.newyorker.com/books/page-turner/lost-in-translation-what-the-first-line-of-the-stranger-should-be

You can find out more about Roam Research at: https://roamresearch.com/

Matt Alder

Matt Alder

Producer & Host, The Recruiting Future Podcast

Matt Alder is a recruitment marketing and employer brand consultant and has built a reputation as a thought leader in the HR and recruitment space. Before becoming a consultant he spent 10 years working in leadership positions with two of Europe's leading recruitment advertising agencies.
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Ross Dickie

Ross Dickie

Learning Experience Designer, Emerald Works

Ross has been working in L&D since 2015 and is a key member of the instructional design team at Emerald Works. Most of his time is dedicated to writing articles, scoping infographics and contributing to video projects.
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Esh Jugal

Esh Jugal

Client Experience Partner, Emerald Works

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Owen Ferguson

Owen Ferguson

Product and Technology Director, Emerald Works

A self-confessed nerd, Owen is passionate about taking an evidence-led approach to developing digital products that solve real-world problems. He is also a regular on our weekly podcast.
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About the author

Ross Dickie

Ross Dickie

Learning Experience Designer
Ross has been working in L&D since 2015 and is a key member of the instructional design team at Emerald Works. Most of his time is dedicated to writing articles, scoping infographics and contributing to video projects.

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