Podcast 216 — UX sells

Love your Mac? Find your vacuum cleaner cumbersome? Despair at the booking system of your local leisure center?

Written by Gemma Towersey
Published 13 October 2020
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Podcast 216 — UX sells

User experience design (or lack of) plays a significant part in whether you love or loathe the products and services you interact with. 

This week on the Good Practice podcast, Gemma and Ross talk to Rhys Pendred, Emerald Work's Lead UX designer. 

We focussed on the what, why and how of user experience, discussing:

  • What UX is 
  • UX fundamental principles 
  • How we might think about and improve the UX of our products / learning. 

For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. 

Rhys mentioned Jacob Neilson's "10 Usability Heuristics for User Interface Design". This article can be found online at https://www.nngroup.com/articles/ten-usability-heuristics/ 

If you'd like to find out more about UX in learning design, we would recommend listening to our previous podcast "Design thinking for instructional design" with Connie Malamed. You can find it here https://podcast.goodpractice.com/78-design-thinking-for-ld 

Rhys talked about Eddie Van Halen's quirky, brown M&Ms stipulation. This is mentioned in The Independent's Eddie Van Halen obituary. You can read the obituary at https://www.independent.ie/entertainment/music/obituary-eddie-van-halen-39608991.html 

Gemma referred to a piece of research on muscle loading. It was mentioned in Tom Goom's video "What muscles should runners strengthen". The video is found online at https://www.running-physio.com/muscles/ 

Gemma Towersey

Gemma Towersey

Learning Experience Manager, Emerald Works

Gemma is a learning designer and workplace coach, out to help people and organisations across the world make positive changes. She works with clients across the globe to design creative, enjoyable training that meets organisational goals. She enjoys bringing love of learning, stories and people together for exciting results.
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Rhys Pendred

Rhys Pendred

Lead UX Designer

Rhys is the Lead UX Designer for Emerald Works and has over 15 years of experience working in Digital across a range of industries and sectors. 
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Ross Dickie

Ross Dickie

Learning Experience Designer, Emerald Works

Ross has been working in L&D since 2015 and is a key member of the instructional design team at Emerald Works. Most of his time is dedicated to writing articles, scoping infographics and contributing to video projects.
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About the author

Gemma Towersey

Gemma Towersey

Learning Experience Manager, Emerald Works
Gemma is a learning designer and workplace coach, out to help people and organisations across the world make positive changes. She works with clients across the globe to design creative, enjoyable training that meets organisational goals. She enjoys bringing love of learning, stories and people together for exciting results.

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