Podcast 218 — Overcoming learner pain points

Where do learners and managers experience 'pain points' at work, and how can organizations take steps to remove these?

Written by Ross Dickie
Published 27 October 2020
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Podcast 218 — Overcoming learner pain points

This week on The Good Practice Podcast, Emerald Works Senior Research Analyst, Gent Ahmetaj, joins Ross Dickie and Owen to share practical insights from our 2020 Learner Intelligence Report.

We discuss:

  • What managers can do to address pain points
  • What organizations can do to address pain points
  • The characteristics of 'inspiring' learning content.

Our 2020 Learner Intelligence Report is available to download now: https://emeraldworks.com/resources/research-and-reports/behavioral-research/learner-intelligence-report.

Gent referred to a paper from the UK Behavioural Insights Team describing learning content:

Team, B. I. (2014). EAST: Four simple ways to apply behavioural insights. Behavioural Insight Team, London. Online at: https://www.bi.team/publications/east-four-simple-ways-to-apply-behavioural-insights/ 

In What I Learned This Week, Owen shared some insight into LinkedIn's new (for them) 'story' feature: https://medium.com/@efeng/why-media-formats-like-snapchat-stories-and-tiktok-music-videos-become-hits-c6d2b9c79371 

Ross shared the story of the QWERTY keyboard, based on 99% Invisible's podcast episode 'The Next Billion Users', online at: https://99percentinvisible.org/episode/the-next-billion-users/ 

In reference to the above, Gent discussed the 'Library of Babel' project: https://futurism.com/meet-the-digital-library-of-babel-a-complete-combination-of-every-possible-combination-of-letters-ever 

You can find the Library of Babel online at: https://libraryofbabel.info/  

If you really want to do a deep dive, then Owen also discussed the 'infinite monkey theorem': https://en.wikipedia.org/wiki/Infinite_monkey_theorem

Gent Ahmetaj

Gent Ahmetaj

Senior Researcher, Emerald Works

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Ross Dickie

Ross Dickie

Learning Experience Designer, Emerald Works

Ross has been working in L&D since 2015 and is a key member of the instructional design team at Emerald Works. Most of his time is dedicated to writing articles, scoping infographics and contributing to video projects.
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Owen Ferguson

Owen Ferguson

Product and Technology Director, Emerald Works

A self-confessed nerd, Owen is passionate about taking an evidence-led approach to developing digital products that solve real-world problems. He is also a regular on our weekly podcast.
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About the author

Ross Dickie

Ross Dickie

Learning Experience Designer
Ross has been working in L&D since 2015 and is a key member of the instructional design team at Emerald Works. Most of his time is dedicated to writing articles, scoping infographics and contributing to video projects.

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