Podcast 235 — Learning in the hospitality industry

Few businesses have felt the impact of Covid-19 more keenly than those in the hospitality industry. Bars, restaurants and cafés have been forced to alter their working practices to keep staff and customers safe.

Written by Ross Dickie
Published 09 March 2021
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Podcast 235 — Learning in the hospitality industry

So, how has L&D responded to the challenge?

This week on the Good Practice Podcast, Ross Dickie is joined by James McLuckie from Flow and Thomas Stroppel from Dishoom.

They discuss:

  • what James has been up to since he left Emerald Works
  • the challenges facing L&D and HR in the hospitality industry
  • how L&D has adapted in the wake of the pandemic

For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work.


The book James mentioned in 'What I Learned This Week' was All the Young Men by Ruth Coker Burks, which is available through all good booksellers.
 
The book Thomas is reading is Salmon by Mark Kurlansky. You can find it at all good booksellers.
 
If you'd like to give Ross Dikie one more follower on Instagram, you can find his photography at @ross.dickie.

Ross Dickie

Ross Dickie

Learning Experience Designer, Emerald Works

Ross has been working in L&D since 2015 and is a key member of the instructional design team at Emerald Works. Most of his time is dedicated to writing articles, scoping infographics and contributing to video projects.
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James McLuckie

James McLuckie

Chief Learning Officer at Flow. Former eLearning Network Board member. Judge Chair #LTAwards.

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Thomas Stroppel

Thomas Stroppel

HR Business Partner at Dishoom

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About the author

Ross Dickie

Ross Dickie

Learning Experience Designer
Ross has been working in L&D since 2015 and is a key member of the instructional design team at Emerald Works. Most of his time is dedicated to writing articles, scoping infographics and contributing to video projects.

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