Podcast 243 — Working with vendors

If you work in L&D or HR and are looking to procure any kind of service, how do you know who to trust? If you work for a vendor or supplier, what approach do you take?

Written by Ross Garner
Published 04 May 2021
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Podcast 243 — Working with vendors

On this week's episode of The Good Practice Podcast, Ross Garner is joined by L&D buyer Gemma Paterson and L&D seller Danny Seals to explore vendor relationships.

We discuss:

  • The characteristics of great supplier relationships
  • Making the most of conference exhibitions
  • The importance of recommendations.

Some of the stats Danny referenced were taken from this infographic by Invesp: invespcro.com/blog/the-importance-of-online-customer-reviews-infographic/ 

The importance of customer reviews is further covered by Econsultancy at: econsultancy.com/ecommerce-consumer-reviews-why-you-need-them-and-how-to-use-them/ 

The difficulties created by the 'Spotify Model' are discussed here: agility11.com/blog/2020/6/22/spotify-doesnt-use-the-spotify-model 

In 'What I Learned This Week', Gemma spoke about Hans Rosling's book Factfulnessen.wikipedia.org/wiki/Factfulness:_Ten_Reasons_We%27re_Wrong_About_the_World_%E2%80%93_and_Why_Things_Are_Better_Than_You_Think

Rosling's TED talk is online at: ted.com/talks/hans_rosling_the_best_stats_you_ve_ever_seen 

The podcast that Ross recommended was 'Great Minds on Learning: The Cognitivists with Donald Clark', available online at: johnhelmerconsulting.com/great-minds-on-learning-the-cognitivists-with-donald-clark/ 

You can find more about Danny's recommendation service, Venndorly, at: venndorly.com/ 

For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

Danny Seals

Danny Seals

Director of Design & Experience & Innovation at GP Strategies

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Gemma Paterson

Gemma Paterson

Head of People Development Experiences and Innovation at Legal & General

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Ross Garner

Ross Garner

Head of Learning Experience, Emerald Works

Ross has been working in L&D for seven years and he heads up the instructional design team at Emerald Works. In 2019 he completed a Masters in Digital Education and was named Learning Technologies’ Learning Designer of the Year. He is also one of the hosts of the GoodPractice Podcast.
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About the author

Ross Garner

Ross Garner

Head of Learning Experience
Ross has been working in L&D for seven years and he heads up the instructional design team at Emerald Works. In 2019 he completed a Masters in Digital Education and was named Learning Technologies’ Learning Designer of the Year. He is also one of the hosts of the Good Practice Podcast.

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