Podcast 38 - Should performance support be like online shopping?

Nowadays, self-service is the norm when it comes to shopping for groceries, renting a movie, or even opening a new bank account.

Written by Ross Dickie
Published 28 March 2017
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Podcast 38 - Should performance support be like online shopping?

The likes of Amazon and Netflix have led us to expect that products and services should be available whenever and wherever we want. But is this trend reflected in learning and development?

On this week's episode, Ross Dickie is joined by Owen Ferguson and podcast-newcomer Ian Wheelans to answer that question.

You can find an online version of the 'Map to the Introvert's Heart' by Gemma Correll here.

About the author

Ross Dickie

Ross Dickie

Learning Experience Designer
Ross has been working in L&D since 2015 and is a key member of the instructional design team at Emerald Works. Most of his time is dedicated to writing articles, scoping infographics and contributing to video projects.

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