Podcast 84 - Managing complexity with design thinking

This week on the Podcast, we're continuing our discussion around 'design thinking' with a focus on complexity. How can we make the complicated simple? Should this always be our objective? And can we prepare people for chaos?

Written by Ross Garner
Published 27 February 2018
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Podcast 84 - Managing complexity with design thinking
Learning design guru Julie Dirksen returns to the podcast to share her experiences with Ross G and Owen.

Julie's book,Design for How People Learn, is a must-read for anyone working in our field. It's available from Amazon: https://www.amazon.co.uk/Design-People-Learn-Voices-Matter/dp/0134211286

More from Julie can be found at her website: designbetterlearning.com

Much of this discussion was based on the Cynefin Framework. Wikipedia provides a good overview here: https://en.wikipedia.org/wiki/Cynefin_framework

The Apgar Score for checking the health of newborn babies is also explained on Wikipedia: https://en.wikipedia.org/wiki/Apgar_score

If you were interested in Owen's example of a simple, life-saving algorithm developed at a hospital in Cook County, the full paper reference is:

Reilly BM, Evans AT, Schaider JJ, Das K, Calvin JE, Moran LA, Roberts RR, Martinez E. Impact of a Clinical Decision Rule on Hospital Triage of Patients With Suspected Acute Cardiac Ischemia in the Emergency Department.JAMA.Available at: https://jamanetwork.com/journals/jama/fullarticle/195118

CB Insights research into earnings calls is at:https://www.cbinsights.com/research/artificial-intelligence-earnings-calls/

Clark Quinn's book,Millennials, Goldfish & Other Training Misconceptions, is available from ATD: https://www.td.org/books/millennials-goldfish-other-training-misconceptions

And, for something completely different, Romesh Ranganathan's interview with Doc Brown is available from theHip Hop Saved My Life podcast at: https://www.mixcloud.com/hiphopsavedmylife/episode-46-doc-brown/

About the author

Ross Garner

Ross Garner

Head of Learning Experience
Ross has been working in L&D for seven years and he heads up the instructional design team at Emerald Works. In 2019 he completed a Masters in Digital Education and was named Learning Technologies’ Learning Designer of the Year. He is also one of the hosts of the Good Practice Podcast.

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